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Live-In Care Services

💜 If you need a little extra support at home but wish to remain independent, live-in care can be a wonderful option.

As an alternative to residential care, live-in care means a carer will stay with you in your own home, offering day-to-day support that’s tailored to your needs. Whether it’s help with household tasks, mobility, medication, or more complex care, we’re here to make daily routines easier while ensuring you can continue living in the comfort and familiarity of your own surroundings.

For those who may not need round-the-clock support, we also provide domiciliary care (hourly care), giving you flexible assistance as and when you need it.

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Expert Healthcare Professionals

🌟 With over thirty years of combined experience in the care industry, our team brings both knowledge and heart to supporting your needs.

We work closely with health professionals—such as social workers, GPs, and therapists—to make sure you receive joined-up care that leads to the best possible outcomes for your health and wellbeing.

Thanks to our strong network of industry experts, if there’s ever something we can’t directly support you with, we’ll connect you with the right professional who can. Our focus is always on doing what’s best for you, using proven best practices and continually seeking ways to improve the care we provide.

Meet the Ena team

At ENA Care Group, our dedicated team includes seasoned healthcare professionals, registered nurses, and experienced care experts. United in their commitment to excellence, they ensure the highest quality of care for our clients throughout the UK. Get to know the expert individuals who make us a leader in home care services.

Claudio Duran

Originally from Chile, I relocated to the United Kingdom in 1985, where I began my business career. Over the years, I have worn many hats, from working as a technician to becoming a franchise owner, with each role contributing to my broad skill set. In 1992, I earned a Diploma in Business from the University of Bedfordshire, which laid a strong foundation for my professional journey. Two years later, in 1994, my spouse Clare and I co-founded ENA Care Group Ltd, a business born out of our own personal experiences with care provision and our desire to provide quality care to others. I completed a master's in business administration in 2001 to further refine my expertise in business management. At ENA Care Group Ltd, I have had the privilege of serving in several key roles, including managing the financial operations and working as the Registered Manager. My commitment to leadership extends beyond the company, as I have actively contributed to various charitable organisations. I’ve served as Company Secretary and Treasurer for organisations such as the Anglo-Chilean Society and the Anglo-Latin-American Foundation, helping to foster connections between cultures and communities. In addition to my business and charitable work, I have dedicated significant time to public service. I served as a local Councillor for 12 years, where I oversaw several committees, including Vice chairman, finance, planning, and human resources, and helped shape policies that benefited our local community. Throughout my career, I’ve had the privilege of being involved in sports, notably as a referee for the England Volleyball Association. In recognition of my contributions to the community, I was honoured with the Freedom of the City of London in 2014. I am also a proud Fellow of the Royal Society of Arts, reflecting my passion for continuous learning and community engagement. Above all, I am incredibly proud of my personal life as a father to seven wonderful children and a grandfather to seven equally amazing grandchildren. My family continues to inspire and support me in all of my endeavours.

Claire Duran

Co-founder and owner of the ENA Care Group. I am an active director overseeing both the service delivered to clients and carers and the home-care team. I've been back since March 2012, after taking a ridiculously long maternity break. I jump at any opportunity to get back into uniform and brush up on my nursing skills. My role in the company is all about the service we deliver to both our clients and carers. I have a dream to become the best home-care provider in the UK and I spend most of my time troubleshooting and searching for ways to improve. My favourite part of the job is visiting and speaking to clients and carers alike. If you would like a visit or a call, please drop me an email.

"Over the years of visiting carers and finally live-in care, I cannot praise the care he received highly enough. I know Dad was also very happy to be able to continue living in his own home thanks to the support he received from ENA."

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What Do Live-In Carers Do?

💜 Whether it’s a little help around the home, support with mobility or medication, or more complex care needs, ENA Care Group is here for you.

Our goal is to make daily routines easier and more manageable, so you can continue living safely, comfortably, and with dignity in the familiar surroundings of your own home.

Day-to-day care

Personal care
Washing and dressing
Grooming, such as make-up or shaving
Nail care (filing)
Meal-planning and cooking
Light housework, shopping and gardening
Pet care

Emotional Support

Companionship
Assistance to attend social clubs or events
Support in communicating with friends and family

Healthcare assistance

Coordinating care with GPs, district nurses and other healthcare professionals
Physical support with medication
Prompting to take medication
Full administration of medication

Complex nurse-led care

Management of complex conditions including:

Spinal Care
Bowel Management
Diabetes
Dementia
Epilepsy
PEG
Tracheostomy
Ventilation
Continence support and catheter care
Monitoring of blood pressure, blood sugar, etc
Pressure care and support with wound management

If you’d like more information about our live-in services, get in touch today.

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Ena Care Reviews

I wanted to take the opportunity to provide some recent feedback regarding Dave. He has continued to demonstrate professionalism, compassion, and a truly person-centred approach in his work. I cannot express strongly enough how content and reassured I feel having him as a regular part of my care package—he is a valued member of my team.

Our working relationship is built on mutual understanding and respect, and I thoroughly enjoy his company. It is an absolute joy to work with someone who understands me so well. I would like to place on record that I would very much like Dave to remain a permanent and consistent part of my regular care provision.

I believe it is important to regularly share feedback—positive or otherwise—to ensure the highest standards of care. Notably, during this most recent period, I was extremely unwell with a stomach bug. Dave’s response was highly professional and considerate; his compassion and interpersonal skills made a very difficult time far more manageable. In situations like that, having someone without empathy can make you feel significantly worse, but thankfully, Dave brings genuine care and emotional intelligence in abundance.

In my view, Dave consistently embodies the core principles that ENA stands for: enabling, nurturing, and aspiring. What’s more, he supports me in living out those principles as well. He provides the foundation that allows me to live life on my own terms. His flexible, understanding nature gives me the space to follow my own rhythm and maintain my independence. And through his encouragement and steady presence, I feel able to strive for more, without limitation or constraint. He never holds me back—instead, he walks alongside me, helping me move forward.

JC - August 25

The ENA Care Journey

1. Enquiry

Your journey with ENA begins with an enquiry. You can reach out to us via phone, email, or our website to express your interest. A dedicated team member will respond to your enquiry to discuss your specific care needs and preferences, provide information about our services, and answer any questions you may have.

This is an essential step to ensure we understand your requirements and how we can best assist you.

2. Assessment

With your needs understood, the next step is the Care Assessment. This detailed evaluation is typically conducted in your own home, by one of our experienced Care Managers.

The assessment captures a comprehensive understanding of your personal, clinical, and social needs to tailor a care plan that fits perfectly with your lifestyle.

3. Carer Selection

Based on your new, personalised care plan, we match you with one or more of our qualified and compassionate carers. We consider various factors such as personality, interests, and the specific skills needed to meet your care requirements.

Our goal is to find a carer who not only fits your needs professionally but also personally, as building a positive relationship is key to the success of your care.

4. Ongoing Support

Once care has commenced, your dedicated Care Manager remains actively involved to ensure the highest quality of care is maintained.

We conduct regular check-ins and home visits with you to assess the care plan's effectiveness and make any necessary adjustments. Our support team is also available 24/7 to address any concerns or changes in your condition, ensuring peace of mind for you and your loved ones.

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Frequently Asked Questions

ENA Live-in

Live-in Care describes a provision where the Carer lives with the Client in their home. If you have the extra space, Live-in Care has an endless list of benefits. Some of these include and unbeatable continuity of care, around the clock supervision, stronger relationships between the Client and Carer and total peace of mind.

You can read more about Live-in Care on our dedicated webpage, or contact our team for more information on 01707 333700.

ENA Care Group is a fully managed service, and we put a lot of work into matching you with your ideal Carer. We do not simply base this on experience and skills, but also personality and lifestyle.

We do ask that you trust us to select your Carer, at least initially. During your initial assessment you will be asked about any preferences you might have for your Carer such as gender, interests, hobbies, activity level, driving ability etc, and these will be considered by our Scheduling Team during the selection process.

Depending on our capacity, we may be able to offer a selection of Carers for you to choose from, along with our recommendations based on the Carer's history with ENA, and your own needs and preferences.

You will receive a profile of your proposed Carer before they commence placement with you, and we can also arrange video calls/phone calls with your proposed Carer, so that you can meet them and discuss your needs with them before giving us your final confirmation.

If for any reason, your Carer is not the right fit, we will find you a replacement as soon as possible. In the unlikely event that there is a problem with the care that is being provided, we will utlise our emergency contingencies to replace your Carer immediately.

If you and your Carer are the right fit, they can become your "long-term Carer", meaning that they work as your primary Carer with only their holidays being covered by a replacement. Of course, this is dependant on your own preferences and lifestyle.

Please get in touch with a friendly member of our team for more information.

We outline your needs in the initial assessment, which becomes your Care Plan. Your Care Plan is then thoroughly reviewed every 6 months at a minimum to ensure that your needs are current.

We use your Care Plan to construct a client-specific training programme, which is undertaken by our multi-award-winning in-house Training Team. This programme includes any theory, best-practise or complex training that you require, all of which is signed off in-person by one of our Trainers.

From there, your dedicated Care Manager will provide support when needed, and routinely, in the form of regular phone calls, home-visits, supervisions and skill competency assessments. Your Care Manager will also communicate with you as much as you need them, and will take on any feedback you provide about your Carer to ensure they are supported and any further training needs are addressed as soon as possible.

During the recruitment stages, we employ Carers from all walks of life and experience levels to best suit the individual Client. Considering the personal nature of Live-in Care, we consider personality and lifestyle as important factors when considering a Carer for your placement.

The standards that we set for our Carers are high, and if you have any specific questions about our process or how we can support you, please contact our team today.

At ENA Care Group, we employ an airtight contingency policy to ensure that our Clients never go without the care that they need.

Emergencies are unavoidable, and as soon as we are notified that a Carer needs to leave placement, we will follow our emergency placement process.

The first stage is to check whether we have any Carers available for work who would match the Clients care requirements, we also employ a group of Emergency Carers who are contracted to travel to placement at any time of the day or night, and are fully trained in all care skills covered by our service.

In the rare event where we do not have an available Carer, or an Emergency Carer available, we will deploy one of our Care Managers to provide support until a safe alternative has been identified.

Finally, ENA Care Group offers a 24/7 on-call service, which is available 365 days a year. This offers our Clients full peace of mind knowing that one of our Healthcare Professionals is always at the end of the phone when needed.

To find out more about our contingencies, or to discuss how we can support you, please get in touch for a no-obligation chat today.

Commencing your package of care is only the first step of you journey with ENA.

Initially, you will be allocated a Care Manager from our Business Development Team, who will conduct your in-person initial assessment, and oversee the construction of your package of care with us. Your initial Care Manager has a reduced caseload so that they can offer more of their time during the crucial initial stages of your care package.

Once your package has started, your initial Care Manager will arrange a full review, usually around 4-weeks, to discuss how you package is progressing, to fully review your care plan and discuss your thoughts about your Carer. Once this element is completed, you will be handed over to your permanent dedicated Care Manager.

Your permanent Care Manager will receive ongoing support from your initial Care Manager during the initial weeks, and receive a thorough handover before arranging a home-visit to meet you in person. From there, they will compose a tailored support plan based on your wishes. You may want your Care Manager to visit more often than the required minimum of 12-weeks, or you may prefer a weekly catch-up call. Our Care Managers can even act as advocates to assist you with funding or other issues related to your care needs.

Our Scheduling Team will communicate with you when it is time to provide a relief Carer to cover your Carer's holiday, and again, you can be as involved as you would like. Our packages or care are fully person-centered and built around your preferences.

You can always contact our Senior Management Team for any further queries or concerns, and have access to our 24/7 emergency on-call line for any queries outside of office hours.

Our care management system is completely online and fully secure, offering a dedicated portal for you or an allocated family member/s to have access to your care records and care plans at any time, and from any place. These can also be provided in alternative formats if required.

In the event of an emergency, we employ a team of emergency Carers and will even deploy a Care Manager to ensure that you are never without the care you need.

We also supply PPE to all of our clients, free of charge. Your Live-in weekly charge rate is truely "all-inclusive", so you will never be surprised by any hidden fees or charges, even on bank holidays.

There are many more ways that we support our Clients, and we would love to discuss these with you further today. Please contact us to have a no-obligation chat with a member of our team.

Funding your care

At present, social care is means-tested. Therefore, in England and Northern Ireland, if the person needing care has assets over £23,250 they will have to pay for their care. However, if you intend to continue living in your home (rather than moving into a care home), your home isn’t counted amongst the assets that are assessed. You can find out more information on this from Age UK and Age NI.

The first step to understanding what a person may be entitled to from the person’s local authority is to request a Needs Assessment. The person’s local council will assess their financial situation in order to let them know what they are entitled to, if anything.

For an individual who has significant health needs, the other publicly-funded option is an assessment for NHS Continuing Healthcare (CHC). NHS Continuing Healthcare isn’t means-tested, but in order to be awarded CHC the person needing care would be required to go through an assessment of personal and medical needs which is scored using points.

Should you or your relative qualify for NHS Continuing Healthcare funding, the care needed will be funded entirely by the NHS, with regular reviews to check on CHC eligibility. Many ENA clients have been successfully awarded NHS Continuing Healthcare in the past and thus we would be happy to provide information to anyone that may help them in deciding whether an assessment of this kind is worth considering.

From Personal Income or Savings
If you have a considerable income or savings then this option may well suit you or your family. However, in the case of savings, where interest rates are very low at present, your money won’t be growing at a particularly rapid rate.

Another option is to look at alternative investment opportunities, but this would very much depend on your attitude to risk and whether you want to invest in low or high-risk funds.

From An Annuity
You could purchase an annuity (a retirement income product purchased with some, or all, of your capital, intended to give you regular payments thereafter).

A key point with annuities is to choose the right option so that you are likely to get back in income the capital used to purchase the annuity. You can reduce the risks associated with an annuity by including guarantees against some of the downsides.

From Equity Release
This is where you release some of the value of your home, most notably through an equity release scheme. There are many different schemes, all of which have positives and negatives to consider before entering into an agreement.

There are other means of using some of the value of your home, too, perhaps by downsizing, or entering into an arrangement with family to provide the capital that you need. You may also wish to approach your bank for a loan to be secured against your assets.

Sometimes, the person needing care may be entitled to claim benefits. For example, if the person is under 65 years old, they could apply for a Personal Independence Payment (PIP). If the person is over 65, they could qualify for Attendance Allowance. You can find out more about all of the benefits relating to disabilities and health from the government.
In addition, a person with a diagnosis of dementia may be able to reduce their council tax liability. More information on this is available from the Alzheimer’s Society.

Live-in Care Pricing

We charge a flat, all-inclusive weekly rate for Live-in Care services, starting from £1400 per week.

Please get in touch today for a free, no-obligation quote based on your specific care needs.

Clinical / Complex Care* Pricing

Complex care and any other bespoke services are price upon enquiry only.

* Complex care includes the provision of specialised interventions such as PEG feeding/medications, catheter care (inc. washouts), bowel care, stoma, tracheostomy and ventilator care, wound care, and more. Please call 01707 333700 for more information.