Domiciliary (Hourly) Care Services

We provide hourly care for clients in Welwyn Garden City and surrounding towns and villages in Hertfordshire

We understand that inviting a domiciliary carer into your home might seem daunting at first, but we’ll work to find the right carer for you. We’ll support you through the whole process, matching you with a carer you’ll feel completely comfortable with — someone who understands your routine and your individual needs and above all, is compassionate.

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European Nursing Agency Limited

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ENA Hourly Care Limited

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Expert Healthcare Professionals

At ENA Care Group, we pride ourselves on delivering the highest standard of care, supported by our multi-award-winning in-house training team and compassionate, dedicated care staff.

Every care package is fully managed by a caring and experienced Care Manager and includes access to our 24/7 on-call service, so support is always just a phone call away.

Whether you’re exploring our live-in care or hourly care services, our friendly team is here to guide you through every step of your care journey.

Contact our friendly team for an informal chat.

We’re with you, every step of the way, ensuring you or your loved one feels safe, supported, and respected in the comfort of your own home.

About us

Meet the Ena team

At ENA Care Group, our dedicated team includes seasoned healthcare professionals, registered nurses, and experienced care experts. United in their commitment to excellence, they ensure the highest quality of care for our clients throughout the UK. Get to know the expert individuals who make us a leader in home care services.

Claudio Duran

Originally from Chile, I relocated to the United Kingdom in 1985, where I began my business career. Over the years, I have worn many hats, from working as a technician to becoming a franchise owner, with each role contributing to my broad skill set. In 1992, I earned a Diploma in Business from the University of Bedfordshire, which laid a strong foundation for my professional journey. Two years later, in 1994, my spouse Clare and I co-founded ENA Care Group Ltd, a business born out of our own personal experiences with care provision and our desire to provide quality care to others. I completed a master's in business administration in 2001 to further refine my expertise in business management. At ENA Care Group Ltd, I have had the privilege of serving in several key roles, including managing the financial operations and working as the Registered Manager. My commitment to leadership extends beyond the company, as I have actively contributed to various charitable organisations. I’ve served as Company Secretary and Treasurer for organisations such as the Anglo-Chilean Society and the Anglo-Latin-American Foundation, helping to foster connections between cultures and communities. In addition to my business and charitable work, I have dedicated significant time to public service. I served as a local Councillor for 12 years, where I oversaw several committees, including Vice chairman, finance, planning, and human resources, and helped shape policies that benefited our local community. Throughout my career, I’ve had the privilege of being involved in sports, notably as a referee for the England Volleyball Association. In recognition of my contributions to the community, I was honoured with the Freedom of the City of London in 2014. I am also a proud Fellow of the Royal Society of Arts, reflecting my passion for continuous learning and community engagement. Above all, I am incredibly proud of my personal life as a father to seven wonderful children and a grandfather to seven equally amazing grandchildren. My family continues to inspire and support me in all of my endeavours.

Claire Duran

Co-founder and owner of the ENA Care Group. I am an active director overseeing both the service delivered to clients and carers and the home-care team. I've been back since March 2012, after taking a ridiculously long maternity break. I jump at any opportunity to get back into uniform and brush up on my nursing skills. My role in the company is all about the service we deliver to both our clients and carers. I have a dream to become the best home-care provider in the UK and I spend most of my time troubleshooting and searching for ways to improve. My favourite part of the job is visiting and speaking to clients and carers alike. If you would like a visit or a call, please drop me an email.

Ena Care Reviews

I wanted to take the opportunity to provide some recent feedback regarding Dave. He has continued to demonstrate professionalism, compassion, and a truly person-centred approach in his work. I cannot express strongly enough how content and reassured I feel having him as a regular part of my care package—he is a valued member of my team.

Our working relationship is built on mutual understanding and respect, and I thoroughly enjoy his company. It is an absolute joy to work with someone who understands me so well. I would like to place on record that I would very much like Dave to remain a permanent and consistent part of my regular care provision.

I believe it is important to regularly share feedback—positive or otherwise—to ensure the highest standards of care. Notably, during this most recent period, I was extremely unwell with a stomach bug. Dave’s response was highly professional and considerate; his compassion and interpersonal skills made a very difficult time far more manageable. In situations like that, having someone without empathy can make you feel significantly worse, but thankfully, Dave brings genuine care and emotional intelligence in abundance.

In my view, Dave consistently embodies the core principles that ENA stands for: enabling, nurturing, and aspiring. What’s more, he supports me in living out those principles as well. He provides the foundation that allows me to live life on my own terms. His flexible, understanding nature gives me the space to follow my own rhythm and maintain my independence. And through his encouragement and steady presence, I feel able to strive for more, without limitation or constraint. He never holds me back—instead, he walks alongside me, helping me move forward.

JC - August 25

What Do Hourly Carers Do?

Domiciliary care is generally provided for a minimum of 30 minutes and up to as many hours as you need. Carers can rotate, if required, and can visit you as many times as you choose – daily or weekly.

Day-to-day care

Personal care
Washing and dressing
Grooming, such as make-up or shaving
Nail care (filing)
Meal-planning and cooking
Light housework, shopping and gardening
Pet care

Emotional Support

Companionship
Assistance to attend social clubs or events
Support in communicating with friends and family

Emotional Support

Physical support with medication
Prompting to take medication
Full administration of medication

If you’d like more information about our domiciliary services, get in touch today.

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Why choose ENA for domiciliary care?

Since 2009, we’ve been providing domiciliary care, giving us a deep understanding of what’s required to support someone living independently at home. We know how important it is to maintain your freedom, and with the right care in place, you can continue to live life on your terms — a core value at the heart of ENA Care Group.

We understand that inviting a domiciliary carer into your home can feel daunting at first. That’s why we take the time to match you with the right carer — someone who understands your routine, respects your preferences, and above all, approaches their role with compassion. We’ll guide you through every step of the process, ensuring you feel supported and comfortable throughout.

With our extensive experience, dedicated professional and emotional support, and flexible care options, the quality of our service is clear. As care visits often involve personal tasks such as washing, dressing, or taking medication, we know that reliability and consistency are essential, and our carers are committed to helping you maintain your independence and quality of life.

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A highly-trained domiciliary carer

A dedicated care coordinator

A flexible and reliable care service

Care that aims to exceed the guidelines recommended by the CQC

Expert advice and support from a friendly, compassionate and professional admin team

A 24/7 rapid response service, where required

We are Care Quality Commission (CQC) registered and the high quality of our services, along with what you can expect from us, are reflected in our CQC report, which you can read by clicking here.

"Excellent! Beyond description. Finding such quality care is a nightmare for an elderly person. But I'm here and to my delight I have found one who in my words employs only Earth Angels. Bravo! Thank you for your kindness integrity and compassion. THE BEST of the bunch for sure... Step One.. Get Some."

Google Review

The ENA Care Journey

1. Enquiry

Your journey with ENA begins with an enquiry. You can reach out to us via phone, email, or our website to express your interest. A dedicated team member will respond to your enquiry to discuss your specific care needs and preferences, provide information about our services, and answer any questions you may have.

This is an essential step to ensure we understand your requirements and how we can best assist you.

2. Assessment

With your needs understood, the next step is the Care Assessment. This detailed evaluation is typically conducted in your own home, by one of our experienced Care Managers.

The assessment captures a comprehensive understanding of your personal, clinical, and social needs to tailor a care plan that fits perfectly with your lifestyle.

3. Carer Selection

Based on your new, personalised care plan, we match you with one or more of our qualified and compassionate carers. We consider various factors such as personality, interests, and the specific skills needed to meet your care requirements.

Our goal is to find a carer who not only fits your needs professionally but also personally, as building a positive relationship is key to the success of your care.

4. Ongoing Support

Once care has commenced, your dedicated Care Manager remains actively involved to ensure the highest quality of care is maintained.

We conduct regular check-ins and home visits with you to assess the care plan's effectiveness and make any necessary adjustments. Our support team is also available 24/7 to address any concerns or changes in your condition, ensuring peace of mind for you and your loved ones.

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Frequently Asked Questions

ENA Live-in

Live-in Care describes a provision where the Carer lives with the Client in their home. If you have the extra space, Live-in Care has an endless list of benefits. Some of these include and unbeatable continuity of care, around the clock supervision, stronger relationships between the Client and Carer and total peace of mind.

You can read more about Live-in Care on our dedicated webpage, or contact our team for more information on 01707 333700.

ENA Care Group is a fully managed service, and we put a lot of work into matching you with your ideal Carer. We do not simply base this on experience and skills, but also personality and lifestyle.

We do ask that you trust us to select your Carer, at least initially. During your initial assessment you will be asked about any preferences you might have for your Carer such as gender, interests, hobbies, activity level, driving ability etc, and these will be considered by our Scheduling Team during the selection process.

Depending on our capacity, we may be able to offer a selection of Carers for you to choose from, along with our recommendations based on the Carer's history with ENA, and your own needs and preferences.

You will receive a profile of your proposed Carer before they commence placement with you, and we can also arrange video calls/phone calls with your proposed Carer, so that you can meet them and discuss your needs with them before giving us your final confirmation.

If for any reason, your Carer is not the right fit, we will find you a replacement as soon as possible. In the unlikely event that there is a problem with the care that is being provided, we will utlise our emergency contingencies to replace your Carer immediately.

If you and your Carer are the right fit, they can become your "long-term Carer", meaning that they work as your primary Carer with only their holidays being covered by a replacement. Of course, this is dependant on your own preferences and lifestyle.

Please get in touch with a friendly member of our team for more information.

We outline your needs in the initial assessment, which becomes your Care Plan. Your Care Plan is then thoroughly reviewed every 6 months at a minimum to ensure that your needs are current.

We use your Care Plan to construct a client-specific training programme, which is undertaken by our multi-award-winning in-house Training Team. This programme includes any theory, best-practise or complex training that you require, all of which is signed off in-person by one of our Trainers.

From there, your dedicated Care Manager will provide support when needed, and routinely, in the form of regular phone calls, home-visits, supervisions and skill competency assessments. Your Care Manager will also communicate with you as much as you need them, and will take on any feedback you provide about your Carer to ensure they are supported and any further training needs are addressed as soon as possible.

During the recruitment stages, we employ Carers from all walks of life and experience levels to best suit the individual Client. Considering the personal nature of Live-in Care, we consider personality and lifestyle as important factors when considering a Carer for your placement.

The standards that we set for our Carers are high, and if you have any specific questions about our process or how we can support you, please contact our team today.

At ENA Care Group, we employ an airtight contingency policy to ensure that our Clients never go without the care that they need.

Emergencies are unavoidable, and as soon as we are notified that a Carer needs to leave placement, we will follow our emergency placement process.

The first stage is to check whether we have any Carers available for work who would match the Clients care requirements, we also employ a group of Emergency Carers who are contracted to travel to placement at any time of the day or night, and are fully trained in all care skills covered by our service.

In the rare event where we do not have an available Carer, or an Emergency Carer available, we will deploy one of our Care Managers to provide support until a safe alternative has been identified.

Finally, ENA Care Group offers a 24/7 on-call service, which is available 365 days a year. This offers our Clients full peace of mind knowing that one of our Healthcare Professionals is always at the end of the phone when needed.

To find out more about our contingencies, or to discuss how we can support you, please get in touch for a no-obligation chat today.

Commencing your package of care is only the first step of you journey with ENA.

Initially, you will be allocated a Care Manager from our Business Development Team, who will conduct your in-person initial assessment, and oversee the construction of your package of care with us. Your initial Care Manager has a reduced caseload so that they can offer more of their time during the crucial initial stages of your care package.

Once your package has started, your initial Care Manager will arrange a full review, usually around 4-weeks, to discuss how you package is progressing, to fully review your care plan and discuss your thoughts about your Carer. Once this element is completed, you will be handed over to your permanent dedicated Care Manager.

Your permanent Care Manager will receive ongoing support from your initial Care Manager during the initial weeks, and receive a thorough handover before arranging a home-visit to meet you in person. From there, they will compose a tailored support plan based on your wishes. You may want your Care Manager to visit more often than the required minimum of 12-weeks, or you may prefer a weekly catch-up call. Our Care Managers can even act as advocates to assist you with funding or other issues related to your care needs.

Our Scheduling Team will communicate with you when it is time to provide a relief Carer to cover your Carer's holiday, and again, you can be as involved as you would like. Our packages or care are fully person-centered and built around your preferences.

You can always contact our Senior Management Team for any further queries or concerns, and have access to our 24/7 emergency on-call line for any queries outside of office hours.

Our care management system is completely online and fully secure, offering a dedicated portal for you or an allocated family member/s to have access to your care records and care plans at any time, and from any place. These can also be provided in alternative formats if required.

In the event of an emergency, we employ a team of emergency Carers and will even deploy a Care Manager to ensure that you are never without the care you need.

We also supply PPE to all of our clients, free of charge. Your Live-in weekly charge rate is truely "all-inclusive", so you will never be surprised by any hidden fees or charges, even on bank holidays.

There are many more ways that we support our Clients, and we would love to discuss these with you further today. Please contact us to have a no-obligation chat with a member of our team.