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  • Is ENA Care Group Regulated?
    Yes - we are fully recognised and regulated by the Care Quality Commission (CQC), with our most recent reports scoring "Good" in all categories. Please find our latest reports here: ENA Live-in: ENA Hourly:
  • Can ENA Care Group Help With Care Funding Advice?
    Yes, ENA provides guidance on navigating care funding to help clients manage the financial aspects of care. Please reach out to our Care Team on 01707 333700 for more info.
  • How Long Does It Take To Start a Package of Care With You?
    Typically, we require a lead time of 2-4 weeks to commence a Live-in package of care. Our Hourly Service can typically be started immediately, if required. Depending on our capacity, we can facilitate emergency starts, or more immediate start dates when required. Please get in touch with us today to find out how we can support you.
  • Does ENA Care Group Provide Services in My Area?
    We supply our Live-in Care service across all of England and Wales. Our Hourly Service is currently only servicing Hertfordshire. If you are looking for care outside of Hertfordshire, but Live-in Care isn't right for you, please still get in touch with our team to discuss our Bespoke Service. While all of our packages or care are fully tailored to the individuals needs and preferences, our Bespoke Service builds a package from the ground up - and can facilitate any need and any provision. Please get in touch today with a member of our friendly team for a no-obligation discussion about how we can support you.
  • What Does an ENA Package of Care Cost?
    The cost for your tailored package of care can vary based on your specific care needs and arrangements. You can find a breakdown of our rates on our rates page, or to discuss your care needs in more detail, please reach out to our Care Team on 01707 333700.
  • What Is ENA Care Group's Process for Vetting New Carers?
    As a regulated care provider, we conduct rigorous screening for new applicants. All Carers must have right to work in the UK, complete a full DBS (Disclosure and Barring Service) check, which is seen and reviewed by our Onboarding Team. Each applicant must receive at least three satisfactory references, and then pass our 5-day in-house induction training course. This course covers all of the fundamentals of providing high quality care, but also acts as a further stage of the vetting process - ensuring expectations are set and any potential issues are resolved before the Carer is selected for placement with one of our Clients. If you have any further questions, please contact us so a member of our team can assist you further.
  • How does Live-in Care work?
    Live-in Care describes a provision where the Carer lives with the Client in their home. If you have the extra space, Live-in Care has an endless list of benefits. Some of these include and unbeatable continuity of care, around the clock supervision, stronger relationships between the Client and Carer and total peace of mind. You can read more about Live-in Care on our dedicated webpage, or contact our team for more information on 01707 333700.
  • How Many Hours a Day Does a Live-in Carer Work?
    Typically, Live-in Carers work around eight hours per day, but this can be adjusted to fit the client’s needs. The rest of the time, the Live-in Carer is classed as being "on-call" and can be contacted for emergencies. Please reach out to us at 01707 333700 to discuss your needs in more detail.
  • What Facilities Should I Provide for My Live-in Carer?
    Our carers require a separate private bedroom, access to a bathroom and kitchen facilities, a bed, and WiFi.
  • Can I Select My Own Carer?
    ENA Care Group is a fully managed service, and we put a lot of work into matching you with your ideal Carer. We do not simply base this on experience and skills, but also personality and lifestyle. We do ask that you trust us to select your Carer, at least initially. During your initial assessment you will be asked about any preferences you might have for your Carer such as gender, interests, hobbies, activity level, driving ability etc, and these will be considered by our Scheduling Team during the selection process. Depending on our capacity, we may be able to offer a selection of Carers for you to choose from, along with our recommendations based on the Carer's history with ENA, and your own needs and preferences. You will receive a profile of your proposed Carer before they commence placement with you, and we can also arrange video calls/phone calls with your proposed Carer, so that you can meet them and discuss your needs with them before giving us your final confirmation. If for any reason, your Carer is not the right fit, we will find you a replacement as soon as possible. In the unlikely event that there is a problem with the care that is being provided, we will utlise our emergency contingencies to replace your Carer immediately. If you and your Carer are the right fit, they can become your "long-term Carer", meaning that they work as your primary Carer with only their holidays being covered by a replacement. Of course, this is dependant on your own preferences and lifestyle. Please get in touch with a friendly member of our team for more information.
  • How Do You Ensure Your Carers Can Provide the Care I Need?
    We outline your needs in the initial assessment, which becomes your Care Plan. Your Care Plan is then thoroughly reviewed every 6 months at a minimum to ensure that your needs are current. We use your Care Plan to construct a client-specific training programme, which is undertaken by our multi-award-winning in-house Training Team. This programme includes any theory, best-practise or complex training that you require, all of which is signed off in-person by one of our Trainers. From there, your dedicated Care Manager will provide support when needed, and routinely, in the form of regular phone calls, home-visits, supervisions and skill competency assessments. Your Care Manager will also communicate with you as much as you need them, and will take on any feedback you provide about your Carer to ensure they are supported and any further training needs are addressed as soon as possible. During the recruitment stages, we employ Carers from all walks of life and experience levels to best suit the individual Client. Considering the personal nature of Live-in Care, we consider personality and lifestyle as important factors when considering a Carer for your placement. The standards that we set for our Carers are high, and if you have any specific questions about our process or how we can support you, please contact our team today.
  • What Happens if My Carer Needs to Leave Placement Due to an Emergency?
    At ENA Care Group, we employ an airtight contingency policy to ensure that our Clients never go without the care that they need. Emergencies are unavoidable, and as soon as we are notified that a Carer needs to leave placement, we will follow our emergency placement process. The first stage is to check whether we have any Carers available for work who would match the Clients care requirements, we also employ a group of Emergency Carers who are contracted to travel to placement at any time of the day or night, and are fully trained in all care skills covered by our service. In the rare event where we do not have an available Carer, or an Emergency Carer available, we will deploy one of our Care Managers to provide support until a safe alternative has been identified. Finally, ENA Care Group offers a 24/7 on-call service, which is available 365 days a year. This offers our Clients full peace of mind knowing that one of our Healthcare Professionals is always at the end of the phone when needed. To find out more about our contingencies, or to discuss how we can support you, please get in touch for a no-obligation chat today.
  • How Am I Supported Once My Package of Care Has Started?
    Commencing your package of care is only the first step of you journey with ENA. Initially, you will be allocated a Care Manager from our Business Development Team, who will conduct your in-person initial assessment, and oversee the construction of your package of care with us. Your initial Care Manager has a reduced caseload so that they can offer more of their time during the crucial initial stages of your care package. Once your package has started, your initial Care Manager will arrange a full review, usually around 4-weeks, to discuss how you package is progressing, to fully review your care plan and discuss your thoughts about your Carer. Once this element is completed, you will be handed over to your permanent dedicated Care Manager. Your permanent Care Manager will receive ongoing support from your initial Care Manager during the initial weeks, and receive a thorough handover before arranging a home-visit to meet you in person. From there, they will compose a tailored support plan based on your wishes. You may want your Care Manager to visit more often than the required minimum of 12-weeks, or you may prefer a weekly catch-up call. Our Care Managers can even act as advocates to assist you with funding or other issues related to your care needs. Our Scheduling Team will communicate with you when it is time to provide a relief Carer to cover your Carer's holiday, and again, you can be as involved as you would like. Our packages or care are fully person-centered and built around your preferences. You can always contact our Senior Management Team for any further queries or concerns, and have access to our 24/7 emergency on-call line for any queries outside of office hours. Our care management system is completely online and fully secure, offering a dedicated portal for you or an allocated family member/s to have access to your care records and care plans at any time, and from any place. These can also be provided in alternative formats if required. In the event of an emergency, we employ a team of emergency Carers and will even deploy a Care Manager to ensure that you are never without the care you need. We also supply PPE to all of our clients, free of charge. Your Live-in weekly charge rate is truely "all-inclusive", so you will never be surprised by any hidden fees or charges, even on bank holidays. There are many more ways that we support our Clients, and we would love to discuss these with you further today. Please contact us to have a no-obligation chat with a member of our team.
  • Is the ENA Hourly Service Available in My Area?
    At this time, our Hourly Service is available in Hertfordshire only. Our Live-in and Bespoke services, however, are available across all of England and Wales. Please contact us today to discuss your needs and to find out how we can support you, or your loved one.
  • Do Your Hourly Carers Provide Complex Care?
    At this time, our Hourly Service cannot provide complex care, which is defined my skills such as PEG feeding/medications, bowel care, tracheostomy care, or any other care provision which includes specialist skills or routines. We are currently looking to implement complex care into our Hourly Service, and will update our webpage on Hourly Care once this is completed. Our Live-in and Bespoke services can provide complex care, however. Please get in touch with a member of our team to discuss the best option for supporting your needs.
  • What Happens if an Ena Hourly Carer Isn’t Available for My Visit?
    In most instances, we can provide an alternative Carer to cover your visit. However, in the event that this isn't possible, one of our Hourly Care Coordinators will cover your visit to ensure that your care isn't interrupted.
  • Do You Offer Jobs With Tier 2 Sponsorship?
    We do offer Live-in and Hourly Carer roles with Tier 2 Sponsorships, however we only open these vacancies for applications a few times per year and they are currently closed. We open applications for Tier 2 Sponsorships depending on the needs of the business, so cannot advise when they will open. Please keep an eye on our jobs page, and Social Media Pages to be notified when applications have reopened.
  • Are You Currently Recruiting Overseas for Sponsored Workers?
    Currently, applications for our Tier 2 Sponsorship intake are closed. Please keep an eye on our jobs page, or follow us on social media to be informed of when applications reopen. As we open our applications for sponsorship depending on the needs of the business, we cannot predict when they will reopen. We will not be able to respond to any queries regarding sponsorship until applications are open. Thank you for your interest in a career with ENA Care Group.
  • Are You Recruiting Carers Who Have Right to Work in the UK?
    Yes, we are always recruiting Carers for either our Live-in or Hourly services. Please see our jobs page for current vacancies and to apply. Please note that our current vacancies are open for applicants with full right to work in the UK already, as our sponsorship scheme is currently closed.
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