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Home Care Interview: Questions to Ask


An elderly woman with short white hair sits comfortably on a beige sofa, holding a document in one hand and a pen in the other, with a thoughtful expression as she looks away. She is wearing a white blouse and beige trousers. A laptop is open in front of her in a brightly lit living room with minimalist decor.
Choosing a care agency is not an easy job; here are some suggestions...

Choosing the right live-in care agency is a critical decision for those looking to maintain their independence while receiving the necessary support in the comfort of their own home. Here are five key home care interview questions to consider - with some help from the ENA Care Group.


1. What Experience and Expertise Does the Agency Offer?

Experience matters in caregiving. Agencies like ours, with over a quarter-century of experience, bring a depth of understanding to a wide range of care needs, from dementia to spinal injury care. Our team includes qualified nurses managing staff and offer a 24/7 on-call service for emergency care, ensuring comprehensive support regardless of the complexity of the care needed​.


2. How Flexible Are the Care Plans?

Personalised care is crucial. We create personalised care plans that adapt to the individual's requirements, whether it's help with daily tasks, medical administration, or companionship. Our live-in care services are tailored to provide everything from meal planning to complex nursing care, enabling us to meet our clients' diverse needs.


3. What Is the Agency’s Approach to Matching Carers with Clients?

The relationship between carer and client is fundamental. Here at ENA, our approach involves working collaboratively with clients, their families, and our pool of carers to find the best match, ensuring a comfortable and supportive environment for the client​.


4. What Are the Financial Considerations?

Understanding the cost and funding options is vital. ENA Care Group offers transparent pricing based on the level of care required, starting at £1,100 per week for live-in care, with potential acceptance of Local Authority funding clients. Our pricing strategy is designed to be competitive while ensuring high-quality care, highlighting their commitment to affordability and transparency​ (TrustedCare)​​ (Care Choices)​.


5. How Does the Agency Ensure Quality and Compliance?

Quality assurance is non-negotiable. As a Care Quality Commission (CQC)-regulated provider, ENA Care Group adheres to high standards across safety, effectiveness, caring, responsiveness, and leadership aspects. Our fully managed service includes regular supervisory visits and continuous carer performance management, providing peace of mind about the care's quality and compliance​ (ENA Care Group)​​ (ENA Care Group)​.


For more information, visit ena.co.uk or call us, hassle free at 01707 333700.


We look forward to working with you.

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